When you can't get a message returned from your federal government what do you do? Call the only people who still answer the phone in this country. The media. They return calls within an hour and keep in contact.
I should mention briefly that the local government, specifically the Washington state senator's (Maria Cantwell) office has been very supportive in trying to be ana dvocate to help get my parents out of Libya. The only problem? They aren't getting their messages to the state department returned either!